Return, Exchange, Cancellation & Refund Policy

Roavia is a brand operated and marketed by Eshpar Industries. We want every Roavia order to reach you in the correct size, style and condition. Please read this policy before placing an order.

Order Cancellation

Orders may be cancelled before they are packed or handed over to the courier.

To request cancellation, email hello@roavia.in with your order number and registered mobile number.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery, subject to the conditions below.

Returns

A return request must be submitted within 7 calendar days of delivery.

To qualify for a return:

• The product must be unused, unworn and tried only on a clean indoor surface.

• The base sole, interchangeable uppers and locking components must be clean and undamaged.

• All components supplied in the kit must be returned.

• Original tags, accessories, instruction cards and packaging must be included.

• Proof of purchase and the Roavia order number are required.

Products showing outdoor wear, dirt, scratches, odour, alteration, misuse or damage caused by incorrect attachment or removal of the interchangeable upper will not be accepted.

To request a return, email hello@roavia.in with:

• Order number

• Customer name

• Reason for return

• Clear photographs of the product and packaging

• Video, where necessary to demonstrate a functional issue
  

Any personal information, photographs or videos submitted for a cancellation, return, exchange, refund or warranty claim will be used only to verify and process the request, prevent misuse and meet applicable legal or accounting requirements. Such information will be handled in accordance with our Privacy Policy.

Do not send a return without approval. Unauthorized return shipments may not be accepted.

Approved returns must be sent to:

Eshpar Industries
Gala No. P7, Qureshi Industrial Estate, Parabwadi, Chinchoti, Vasai Virar, Palghar, Maharashtra, 401208

Exchanges

Size or style exchanges may be requested within 7 calendar days of delivery, subject to stock availability and the return conditions stated above.

Only one exchange request is permitted per order.

For a size, colour or style exchange requested by the customer, applicable reverse-pickup and re-dispatch charges will be communicated before the exchange is approved.

If the exchange is required because Roavia dispatched an incorrect or defective product, Roavia will bear the applicable shipping charges.

If the requested replacement is unavailable, the customer may choose another available product of equal value or request a refund.

Damaged, Defective, Missing or Incorrect Items

Please inspect your order immediately after delivery.

If the package contains a damaged, defective, missing or incorrect component, contact hello@roavia.in within 48 hours of delivery with your order number and clear photographs or video.

After verification, Roavia may provide:

• Replacement of the affected upper or component

• Replacement of the base sole

• Replacement of the complete kit, where necessary

• A refund, where replacement is not reasonably possible

Where only one interchangeable component is defective, Roavia may replace only that affected component instead of the complete kit.

Non-Returnable Products

Returns or exchanges will not be accepted for:

• Products worn outdoors

• Products returned after the applicable return period

• Products damaged through misuse, neglect or incorrect handling

• Products with missing components, tags, accessories or original packaging

• Personalized or custom-made products

• Products specifically marked “Final Sale” at the time of purchase

This restriction does not apply where a product was received damaged, defective, missing components or materially different from what was ordered.

Return Inspection

All returned products are inspected after receipt.

Receiving a returned package does not automatically approve the refund or exchange. If the product does not satisfy this policy, the request may be rejected and the product may be sent back to the customer after payment of applicable shipping charges.

Refunds

Once the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be initiated to the original payment method within 7–10 business days. Banks and payment providers may require additional time to credit the amount.

Original shipping charges, COD charges and reverse-shipping charges are not refundable where the return is due to a size, style or preference change. These deductions do not apply where Roavia supplied a damaged, defective, missing or incorrect product.

If an approved refund has not been received within 15 business days of our confirmation, contact hello@roavia.in.

Contact

For cancellations, returns, exchanges, refunds or product-related concerns:

Email: hello@roavia.in
Website: www.roavia.in
Customer Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST, excluding public holidays.