Refund policy

Return & Refund Policy

At Roavia, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must include original tags and packaging.

  • Proof of purchase or receipt is required.

To initiate a return, contact us at hello@roavia.in.

Return shipments should be sent to:

[INSERT RETURN ADDRESS]

If your return request is approved, we’ll provide instructions on how and where to send your package. Returns sent without prior approval will not be accepted.

For any return-related questions, contact us at hello@roavia.in.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged item,

  • a defective product, or

  • the wrong item,

contact us immediately at hello@roavia.in so we can review the issue and resolve it quickly.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products

  • Gift cards

  • Final sale or discounted items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies for return, contact us before placing your request.

Exchanges

The fastest way to exchange an item is to:

  1. Request a return for the original item, and

  2. Place a new order separately after the return is approved.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.

Returned items must still meet the standard return eligibility conditions:

  • unused,

  • unworn,

  • with original packaging and tags,

  • along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved:

  • refunds will be processed to your original payment method,

  • within approximately 10 business days.

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund approval and you still haven’t received the refund, contact us at:

hello@roavia.in