Privacy Policy

Last updated: September 22, 2026

Roavia is a consumer brand operated and marketed by Eshpar Industries, a proprietorship of Kamlesh Ramesh Parmar (“Roavia,” “Eshpar Industries,” “we,” “us” or “our”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit www.roavia.in, join our waitlist, make a reservation, place an order, contact customer support, request a return or exchange, or otherwise interact with us.

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate the website and process orders.

1. Personal Data We Collect

Depending on how you interact with Roavia, we may collect the following personal data:

Contact and identity information

• Name

• Email address

• Mobile number

• Billing and shipping address

• City, state and PIN code

Order and transaction information

• Products viewed, selected or purchased

• Footwear size, colour and upper-style selections

• Order number and order history

• Payment status

• Discounts used

• Cancellations, returns, exchanges and refunds

• Delivery and tracking information

We do not ordinarily store complete debit-card, credit-card, UPI PIN or banking credentials. Payments are processed by authorized payment-service providers, which may collect and process payment information according to their respective privacy policies.

Waitlist, reservation and marketing information

• Email address and mobile number

• Footwear size

• City

• Product and colour preferences

• Reservation status

• Marketing consent and communication preferences

• Date, time and source of consent

Customer-support information

• Messages, emails and support requests

• Call or WhatsApp details where used

• Product photographs or videos submitted for quality, warranty, return, exchange or refund claims

• Feedback, reviews and survey responses

Device and website-usage information

• IP address

• Browser and device type

• Cookie identifiers

• Pages viewed

• Time spent on the website

• Referral source

• Cart and checkout activity

• Website errors and security information

2. Why We Process Personal Data

We process personal data only for specific and lawful purposes, including:

• Operating and securing the website

• Registering customers for early access or the waitlist

• Recording and managing reservations

• Processing and confirming orders

• Processing payments and refunds

• Providing invoices

• Managing inventory and product selections

• Packing, dispatching and delivering orders

• Providing tracking updates

• Handling cancellations, returns, exchanges, complaints and warranty claims

• Preventing fraud, fake orders and misuse

• Providing customer support

• Improving product fit, design and customer experience

• Sending marketing communications where the customer has consented

• Maintaining accounting, tax and transaction records

• Complying with legal or regulatory requirements

• Establishing, exercising or defending legal claims

We will not use personal data for a materially unrelated purpose without providing appropriate notice and obtaining consent where required.

3. Consent and Communication Preferences

Where processing is based on consent, the request for consent will be presented clearly and separately from information required to process an order.

Providing information required for an order does not automatically enrol a customer in promotional marketing.

You may withdraw marketing consent at any time by:

• Clicking the unsubscribe link in a marketing email

• Using an available preference-management option

• Emailing hello@roavia.in

Withdrawal of marketing consent will not stop essential transactional communications regarding an existing order, payment, delivery, return, refund or legal obligation.

Withdrawal will not affect processing that occurred lawfully before consent was withdrawn.

4. Waitlist and Early-Access Data

When you join the Roavia waitlist or request early access, we use the information provided to:

• Record your interest in Roavia

• Notify you about product testing, availability and launch

• Understand demand by size, city and product preference

• Send promotional communication where you have consented

Joining the waitlist does not constitute a purchase, guaranteed reservation or guaranteed product availability unless expressly stated otherwise.

You may leave the waitlist or withdraw marketing consent at any time by contacting hello@roavia.in.

5. Cookies, Analytics and Advertising

We and our service providers may use necessary cookies to operate the website, remember cart selections, maintain security and complete checkout.

With appropriate choice or consent where required, we may also use analytics and advertising technologies to:

• Understand website performance

• Measure marketing campaigns

• Identify abandoned checkouts

• Improve website content

• Display relevant advertising

You may manage optional cookies through the cookie-preference tools made available on the website or through your browser settings. Disabling necessary cookies may affect website functionality.

6. How We Share Personal Data

We may share only the personal data reasonably necessary with service providers performing services for us, including:

• Shopify, for website hosting, customer accounts, checkout, orders and store operations

• Payment gateways and banks, for payment processing and refunds

• Courier, logistics and reverse-pickup partners, for delivery and returns

• Email and customer-communication providers, including Klaviyo where enabled

• Customer-support and business-messaging providers

• Analytics and advertising providers where enabled

• Accountants, tax professionals, auditors and legal advisers

• Technology, cloud-storage, fraud-prevention and security providers

• Government authorities, regulators or law-enforcement agencies where required by law

These providers may process personal data only for their respective services, contractual responsibilities and legal obligations.

We do not sell personal data in exchange for money.

For information about Shopify’s processing practices, please review the Shopify Consumer Privacy Policy.

7. International Processing

Shopify and some other technology or service providers may process or store personal data outside India.

Where personal data is processed outside India, we will take reasonable steps to use service providers with appropriate contractual, organizational and security measures and comply with restrictions notified under applicable Indian law.

8. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Generally:

• Order, invoice, payment and tax records are retained for the period required under applicable accounting, tax and legal requirements.

• Customer-support, return, refund and warranty information is retained for the time required to resolve the matter and manage related claims.

• Waitlist and marketing information is retained until consent is withdrawn, the purpose is completed or the information is no longer reasonably required.

• Product photographs and videos submitted for a claim are retained only for verification, dispute prevention, quality analysis and applicable legal requirements.

• Security and fraud-prevention records may be retained where reasonably required to protect customers and the business.

When personal data is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, unless retention is required by law.

9. Data Security

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss or misuse.

These measures may include:

• Restricted staff access

• Unique account credentials

• Access controls

• Secure service providers

• Software and account updates

• Backups and recovery procedures

• Fraud and security monitoring

• Staff confidentiality requirements

No online system is completely secure. Customers should not send passwords, OTPs, UPI PINs, complete card details or other highly sensitive credentials through email, WhatsApp or customer-support messages.

If a personal-data breach occurs, we will take reasonable steps to contain and assess it and provide notifications required under applicable law.

10. Your Rights

Subject to applicable law, you may request:

• A summary of personal data being processed

• Information about the processing of your personal data

• Correction of inaccurate or misleading personal data

• Completion of incomplete personal data

• Updating of outdated personal data

• Erasure of personal data that is no longer required

• Withdrawal of consent

• Details of relevant data processors or recipients, where applicable

• Grievance redressal

• Nomination of another person to exercise applicable rights in the event of death or incapacity

Some information may need to be retained despite an erasure request where retention is required for taxation, accounting, fraud prevention, dispute resolution or another legal obligation.

To exercise a privacy right, email hello@roavia.in using the email address or mobile number associated with your account or order. We may request reasonable information to verify your identity before acting on the request.

11. Grievance Redressal

For privacy questions, complaints or requests, contact:

Privacy and Grievance Contact: Kamlesh Ramesh Parmar
Business/Trade Name: Eshpar Industries
Email: hello@roavia.in
Phone: +91 937 289 6001
Address: Gala No. P7, Qureshi Industrial Estate, Parabwadi, Chinchoti, Vasai Virar, Palghar, Maharashtra, 401208

We will acknowledge and address privacy grievances within a reasonable period in accordance with applicable law.

Where applicable, after using our grievance-redressal process, you may have the right to approach the Data Protection Board of India through the procedure prescribed by law.

12. Children’s Personal Data

Roavia’s website and direct purchasing services are intended for adults.

We do not knowingly seek to collect personal data directly from anyone under 18 without the involvement or verifiable consent of a parent or lawful guardian where required.

We do not knowingly use children’s personal data for behavioural monitoring or targeted advertising.

If you believe a child has provided personal data without appropriate authorization, contact hello@roavia.in so that we can investigate and take appropriate action.

13. Third-Party Links

The website may contain links to third-party websites, social-media platforms or services. Their privacy practices are governed by their own policies. We are not responsible for the privacy or security practices of websites or services that we do not control.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, service providers or legal obligations.

The revised policy will be published on this page with an updated “Last updated” date. Where a material change affects consent-based processing, we will provide additional notice or seek fresh consent where required.

15. Contact Details

Roavia — operated and marketed by Eshpar Industries
Proprietor/Legal Name: Kamlesh Ramesh Parmar
Email: hello@roavia.in
Phone: +91 937 289 6001
Website: www.roavia.in
Registered Address: Gala No. P7, Qureshi Industrial Estate, Parabwadi, Chinchoti, Vasai Virar, Palghar, Maharashtra, 401208